Oriental Merchant (Europe)

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Asian Ethnic Wholesale and Retail
Quality and Service with a "Personal Touch"
for Businesses Large and Small

Oriental Merchant (Europe) and Kaitak BV, as a group, maintain a serviced supply chain that goes from strength to strength. We now supply quality Asian foods at competitive prices to distributors, retail chains and independent retailers in 22 European countries from Iceland to Romania.

The Group's Dutch Logistics & Distribution Centre (Kaitak) is located on an arterial route from Rotterdam, one of the world's largest ports, offering easy access to all other European countries and an unrivalled choice of transport and logistics companies. Efficient and effective processing and excellent relationships with transport companies mean we can guarantee next day delivery in the Netherlands and Belgium, within 48 hours in Germany and Luxembourg, within 72 hours in the UK and within 96 hours in the rest of Europe.

Kaitak, established in 1987, merged with Oriental Merchant (Europe) Limited in January 2005 and is dedicated to distribution gains in Continental Europe. Its new purpose built warehouse (5,000 sq.m) with a six stack racking system, will soon be further upgraded to adopt the Warehouse Management System trailed in Oriental Merchant Australia in 2006. Kaitak's sales team boasts telesales as well as sales representatives, offering a flexible service for both internal and external customers, a good organisational structure and very strong supplier-manufacturer relationships.

The Leeds office of Oriental Merchant (Europe) Group is dedicated to expanding Kaitak's traditional channels of distribution. Its customer base is growing throughout the UK & Ireland, expanding beyond its traditional Chinese market to include Vietnamese, Filipino, Thai and Korean stores.

The Asian Ethnic Wholesale and Retail Division delivers to London and surrounding areas within 4 days and the furthest reaches of Scotland within 6 days. But just as important as efficient order processing is personal service.

Oriental Merchant (Europe) provides marketing and business support, helping retail and wholesale clients communicate with their customers, plan marketing strategies and analyse information on market potential and trends. The company prides itself on valuing every single customer, treating each one fairly and equally, no matter what their size.

As our market grows, the division aims to continue selling at competitive prices whilst maintaining excellent levels of service.